Reinstall TCP/IP for Windows NT
Most likely, this is caused by an invalid username/password combination when logging in. Check to see that your username and password are correct and are typed properly (no uppercase letters, spaces, or unusual characters). If this problem persists, call Sitestar tech support at (540) 666-9533., Inc. 
29 West Main Street, Martinsville, VA 24112
PO Box 1126, Martinsville, VA 24114
Tel: (276) 666-9533  or (800) 766-6861 or  Fax: (276) 666-9534